JackVenture

App development for everyday life, growth, and clarity.

Support

We're here to help with any questions or issues. For our apps (including HellWake), use the contact details and FAQs below.

Contact Us

Frequently Asked Questions

How do I set an alarm?

Open the app, select your desired wake-up time using the time picker, adjust the shake count difficulty (10-100 shakes), and tap "Set Alarm".

How do I turn off the alarm?

When the alarm goes off, you need to shake your device the required number of times. The app will count your shakes and turn off the alarm once you reach the target count.

What is Challenge Mode?

Challenge Mode adds a math problem that you must solve to snooze the alarm. This helps engage your brain and makes waking up more effective.

Does the app work when my phone is locked?

Yes! HellWake works in the background and will wake you up even when your device is locked or the app is closed.

Can I adjust the difficulty?

Yes, you can adjust the shake count from 10 to 100 shakes using the difficulty slider on the home screen.

Does the app collect my personal data?

No. HellWake stores all data locally on your device. We do not collect, store, or transmit any personal information. See our Privacy Policy for more details.

Why do I need to grant notification permission?

Notification permission is required to wake you up at the set alarm time, even when the app is in the background.

Why do I need to grant motion sensor permission?

Motion sensor permission is required to detect when you shake your device, which is the core feature of the app.

Troubleshooting

Alarm didn't go off

• Make sure notification permission is granted
• Check that your device is not in Do Not Disturb mode
• Ensure the app is not force-closed (iOS may restrict background apps)
• Try restarting the app and setting the alarm again

Shake detection not working

• Make sure motion sensor permission is granted
• Try shaking more vigorously
• Ensure you're shaking the device, not just moving it gently
• Check that the shake count is increasing on screen

App crashes or freezes

• Try force-closing and reopening the app
• Restart your device
• Make sure you're running the latest version of the app
• If the problem persists, contact us with details about when it occurs

Feature Requests

Have an idea for a new feature? We'd love to hear from you! Send us an email with your suggestions.

Bug Reports

Found a bug? Please email us with:

• Description of the issue
• Steps to reproduce
• Your device model and iOS version
• App version (if known)

Privacy & Data

Our apps, including HellWake, respect your privacy. Data is stored locally on your device when possible. We do not collect, share, or sell personal information. See our Privacy Policy for details.